Terms and Conditions

Account means your registered account used to access the Service.

Administrator means the primary account holder responsible for managing a business account.

AI Features means any artificial intelligence functionality made available within the Service, including conversational assistants, automation, document generation, recommendations and analysis.

Business Day means Monday to Friday excluding public holidays in England.

Customer Data means all information uploaded, entered, generated or stored by you through the Service including customer records, jobs, quotations, invoices, expenses, notes, files, photographs and communications.

Free Trial means the limited trial period described in Section 4.

Subscription means a paid monthly plan providing access to the Service.

User means any individual authorised by you to access your Account.

You may only use the Service if you are at least 18 years old, have authority to enter into this agreement, and provide accurate, up-to-date information.

If you are using the Service on behalf of a company, partnership or organisation, that organisation accepts these Terms.

You are responsible for maintaining the security of your Account and login credentials.

You agree to keep your password confidential, ensure only authorised Users access your Account, notify us promptly of suspected unauthorised access, and keep your contact and billing details accurate.

You remain responsible for all activity carried out using your Account.

We may suspend access where we reasonably believe your Account has been compromised or used in breach of these Terms.

We may offer a fourteen (14) day Free Trial.

During the Free Trial, you may access features determined by your selected trial plan.

Unless otherwise stated, no payment is required to start a Free Trial, your trial automatically expires after fourteen days, your data remains available for a limited period after expiry, and we may end or modify the Free Trial at any time.

A Free Trial is intended solely to evaluate the Service. We may refuse multiple trials where we reasonably believe they are being used to avoid payment.

Following your Free Trial, you may subscribe to one of our available monthly plans.

Subscription fees are payable monthly in advance.

Plan features, pricing and usage limits are published on our website and may change from time to time.

You may upgrade or downgrade your Subscription at any time. Upgrades may take effect immediately. Downgrades may take effect at the start of your next billing period.

Some features may only be available on certain Subscription plans.

Subscription fees are payable using an approved payment method.

You authorise us to collect recurring monthly payments until your Subscription is cancelled.

Unless required by law, payments are non-refundable, partial months are not refunded, failed payments may result in suspension of the Service, and taxes including VAT are payable where applicable.

If payment cannot be collected, we may suspend or restrict access until payment has been received.

You may cancel your Subscription at any time through your Account.

Cancellation prevents future renewals but does not entitle you to a refund for the current billing period.

Following cancellation, your Subscription remains active until the end of the paid period.

After expiry, access to the Service may be removed, Customer Data may remain available for a limited retention period, and we may permanently delete Customer Data after that period.

You are responsible for exporting any information you wish to retain before deletion.

You retain ownership of all Customer Data entered into the Service.

You grant us a worldwide, non-exclusive licence to host, store, process, transmit and back up Customer Data solely for operating the Service, providing support, maintaining security, improving reliability, and complying with legal obligations.

We do not acquire ownership of your Customer Data.

You are solely responsible for ensuring your Customer Data is accurate, lawful and does not infringe third-party rights.

You agree not to use the Service unlawfully, upload malicious software, interfere with the Service, attempt unauthorised access, reverse engineer the Service except where permitted by law, infringe intellectual property rights, transmit harmful or fraudulent content, or use automated methods to overload or scrape the Service.

We may suspend or terminate Accounts that breach this section.

The Service may include AI-powered functionality designed to assist with business administration, customer communication, document creation, scheduling and other tasks.

AI Features are provided as an assistive tool only.

Outputs may be inaccurate, incomplete, outdated or unsuitable for your circumstances.

You remain solely responsible for reviewing and approving AI-generated content before relying upon it or sending it to customers.

This includes quotations, invoices, emails, SMS messages, job notes, pricing recommendations, expense categorisation, scheduling suggestions and customer communications.

The Service does not provide legal, accounting, tax, financial or professional advice.

You must not rely solely upon AI-generated content when making business decisions.

AI Features may use third-party artificial intelligence providers to process requests in accordance with our Privacy Policy.

We may use anonymised and aggregated usage information to improve AI functionality.

We do not guarantee that AI responses will always be accurate, complete or uninterrupted.

The Service, including all software, designs, text, graphics, logos, user interfaces, databases, workflows, AI models, documentation and other materials provided by us, are owned by or licensed to us and protected by intellectual property laws.

Except for the limited right to use the Service under these Terms, no rights are granted to you.

You must not copy, reproduce or distribute any part of the Service except as permitted by law, reverse engineer or decompile the Service, create derivative works, remove proprietary notices, or use our branding without prior written consent.

Any suggestions, feedback or ideas you provide regarding the Service may be used by us without restriction or compensation.

The Service may integrate with third-party products and services including accounting software, payment providers, mapping services, cloud storage, calendar services, email providers, messaging services and artificial intelligence providers.

Your use of third-party services is governed by those providers’ own terms and privacy policies.

We do not control and are not responsible for third-party availability, changes, outages, pricing, security practices or losses arising from your use of third-party services.

Where an integration becomes unavailable due to a third-party provider, we will use reasonable efforts to restore functionality but cannot guarantee continued compatibility.

We aim to provide a reliable and secure Service but do not guarantee uninterrupted availability.

The Service may occasionally be unavailable due to maintenance, software updates, security incidents, internet failures, third-party infrastructure or circumstances beyond our reasonable control.

We may suspend access temporarily where necessary to maintain the security, integrity or performance of the Service.

Where reasonably practicable, we will provide advance notice of planned maintenance.

You are responsible for maintaining accurate Customer Data, keeping backups of important information, ensuring Users comply with these Terms, ensuring your internet connection and devices are suitable, and complying with applicable laws and regulations.

You acknowledge that the Service is a business management tool and does not replace your own business judgement.

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Where we process personal data on your behalf, we act as a data processor and you remain the data controller.

You are responsible for ensuring you have the necessary legal basis for collecting and processing personal data entered into the Service.

Both parties agree to implement appropriate technical and organisational measures to protect personal data.

Where required, we may make available a separate Data Processing Agreement.

Each party agrees to keep confidential any non-public information received from the other party that is identified as confidential or would reasonably be considered confidential.

Confidential information does not include information that is publicly available through no fault of the receiving party, already lawfully known, independently developed, or required to be disclosed by law or court order.

These obligations continue after termination of these Terms.

We provide the Service using reasonable care and skill.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available".

To the fullest extent permitted by law, we exclude all implied warranties including warranties of merchantability, satisfactory quality and fitness for a particular purpose.

We do not warrant that the Service will always be uninterrupted, error free, meet every business requirement, produce accurate AI-generated content, or have all defects corrected immediately.

Nothing in these Terms excludes any rights that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be excluded.

Subject to the above, we shall not be liable for loss of profits, revenue, business opportunities, goodwill, anticipated savings, contracts, data, corrupted data, business interruption, or indirect or consequential losses.

We are not responsible for incorrect information entered by Users, incorrect invoices or quotations, missed appointments, scheduling conflicts, duplicate bookings, customer disputes, tax calculations, accounting errors, AI-generated inaccuracies, reliance on AI-generated content, third-party outages, internet failures, payment processor failures, or failures of integrated software.

Our total aggregate liability arising under these Terms shall not exceed the total subscription fees paid by you during the twelve (12) months immediately preceding the event giving rise to the claim.

You acknowledge that this limitation reflects the nature and pricing of the Service.

We may suspend access immediately where payment remains outstanding, we reasonably suspect fraudulent activity, the Service is being used unlawfully, continued access creates a security risk, or you materially breach these Terms.

Where practicable, we will notify you before suspension.

Suspension does not affect your obligation to pay outstanding fees.

Either party may terminate this agreement in accordance with these Terms.

We may terminate immediately where you commit a material breach, payment remains unpaid following reasonable notice, you become insolvent, or continued provision of the Service would be unlawful.

Termination does not affect any accrued rights or obligations.

Sections relating to confidentiality, intellectual property, liability, data protection and dispute resolution continue after termination.

We continually improve the Service.

We may add features, remove features, modify functionality, introduce new subscription plans, or discontinue legacy functionality.

Where a change materially affects your use of the Service, we will provide reasonable notice where practicable.

We may update these Terms from time to time.

Where changes are material, we will notify you by email, through the Service or by other appropriate means.

Continued use of the Service following the effective date of revised Terms constitutes acceptance of those changes.

If you do not agree to the updated Terms, you must stop using the Service and cancel your Subscription.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Failure by either party to enforce any right shall not constitute a waiver of that right.

You may not assign your rights under these Terms without our prior written consent.

We may assign or transfer our rights and obligations as part of a business sale, merger, acquisition or corporate restructuring.

These Terms constitute the entire agreement between the parties regarding the Service.

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms.